Frequently Asked Questions
Discover everything you need to know about our avant-garde collections and services.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3 to 7 business days, with all duties and taxes calculated at checkout for most destinations.
How do I return an item?
You may return items within 14 days of receipt. Products must be in their original condition, unworn, and with all security tags attached to be eligible for a full refund.
Are your products authentic?
All items sold on our official website are 100% authentic and produced in accordance with the high craftsmanship standards of the Ann Demeulemeester Maison.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal and Apple Pay for a secure checkout experience.
How can I find my correct size?
Detailed size guides are available on each product page. As our silhouettes often feature intentional oversized or asymmetric tailoring, we recommend following the specific measurements provided.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure timely delivery. Please contact our client service team immediately if you need to make changes, though we cannot guarantee modifications once the order has entered the shipping phase.